> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vyntaintegrate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating and Managing Work Orders in Vynta Integrate

> Learn how to create, edit, and duplicate work orders in Vynta Integrate to keep every field job organised, tracked, and ready to schedule.

A work order is the single record that tracks a job from start to finish. Creating one takes about 30 seconds, and everything else — scheduling, dispatch, billing — flows from it.

## Creating a Work Order

<Steps>
  <Step title="Go to Jobs">
    Click **Jobs** in the sidebar.
  </Step>

  <Step title="Click New Job">
    The work order form opens.
  </Step>

  <Step title="Fill in the details">
    * **Customer** — search and select the customer
    * **Job type** — choose from your categories (Installation, Repair, Maintenance, etc.)
    * **Description** — what needs to be done (use the AI icon for suggestions)
    * **Priority** — Normal, Urgent, or Emergency
    * **Scheduled date** — when the job should happen
    * **Service address** — which of the customer's sites
  </Step>

  <Step title="Save">
    The job is created with status **Scheduled**.
  </Step>
</Steps>

## From a Customer Record

You can also create a work order directly from a customer:

1. Open the customer record
2. Click **New Job**
3. The customer and service address are pre-filled
4. Add the job details and save

## From the Schedule Board

Click any empty slot on the schedule board to create a job for that technician on that date.

## From the Customer Portal

When a customer submits a service request through the portal, Vynta creates a work order automatically. You review it, add details, and assign a technician.

## Editing a Work Order

Open any work order and click **Edit** to change:

* Description, priority, or job type
* Scheduled date
* Assigned technician
* Parts list
* Notes

All changes are logged in the job history.

## Duplicating a Work Order

For repeat jobs, duplicate instead of creating from scratch:

1. Open a completed work order
2. Click **Duplicate**
3. A new work order is created with the same customer, job type, and description
4. Update the date and any changes, then save

## Work Order Statuses

See [Job Statuses](/guides/job-statuses) for a full breakdown of every status and what it means.

## FAQ

<AccordionGroup>
  <Accordion title="Can I create a work order without assigning a technician?">
    Yes. Leave the technician field blank and assign later. The job stays in **Scheduled** status until assigned.
  </Accordion>

  <Accordion title="What if I need to add more details later?">
    You can edit the work order at any time until it's marked as completed.
  </Accordion>

  <Accordion title="Can I set a job to repeat?">
    Yes. Open the work order and click **Make Recurring** to set up a schedule. See [Recurring Jobs](/guides/recurring-jobs).
  </Accordion>
</AccordionGroup>