> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vyntaintegrate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispatch Technicians with the Vynta Dispatch Board

> Assign unassigned jobs, monitor real-time technician status, and manage all same-day field service operations from the Vynta Dispatch Board.

The Dispatch Board is your same-day command centre. It shows which technicians are available, which jobs need assigning, and what's happening in the field right now.

## What the Dispatch Board Shows

| Panel                 | What it displays                               |
| --------------------- | ---------------------------------------------- |
| **Unassigned jobs**   | Work orders that need a technician             |
| **Technician status** | Who's on shift, who's on-site, who's available |
| **Active jobs**       | Jobs currently in progress                     |
| **Completed today**   | Jobs finished today                            |

## Assigning Jobs

<Steps>
  <Step title="See unassigned jobs">
    The left panel lists all jobs without an assigned technician.
  </Step>

  <Step title="Check availability">
    The right panel shows which technicians are free. Green means available, orange means partially booked.
  </Step>

  <Step title="Drag to assign">
    Drag a job from the unassigned list onto a technician's name. Or click a job and select a technician from the dropdown.
  </Step>
</Steps>

## Real-Time Status

The Dispatch Board updates in real time:

* **Technician clocks in** — their status changes to "On shift"
* **Job started** — the job moves from "Scheduled" to "In progress"
* **Job completed** — the job moves to "Completed" and the technician becomes available

## Emergency Jobs

For urgent or emergency jobs:

1. Create the job with **Emergency** priority
2. It appears at the top of the unassigned list with a red indicator
3. The nearest available technician is highlighted
4. Assign and dispatch immediately

## What Dispatchers Can Do

* Assign and reassign jobs
* Monitor technician status
* View job details
* Contact technicians through the app
* Manage customer portal access

They cannot:

* Change settings or billing
* Access financial reports

## FAQ

<AccordionGroup>
  <Accordion title="What if no technicians are available?">
    The Dispatch Board shows a warning. You can reschedule the job, assign it to a technician who's already booked (with a conflict warning), or bring in on-call staff.
  </Accordion>

  <Accordion title="Can I see technician locations?">
    If GPS tracking is enabled, you can see each technician's current location on the map view.
  </Accordion>

  <Accordion title="Does the Dispatch Board work on mobile?">
    The Dispatch Board is optimised for desktop. For mobile dispatch, use the schedule board.
  </Accordion>
</AccordionGroup>