> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vyntaintegrate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Vynta Integrate Help: Contact Support and Response Times

> How to contact the Vynta Integrate support team, with response time SLAs by plan tier, a before-you-contact checklist, and bug reporting tips.

Our support team is here to help you get the most out of Vynta Integrate. Whether you're stuck on a feature, need help with setup, or found a bug, we're a message away.

## How to Contact Us

| Channel                                                                                         | Best for                                        | Response time                        |
| ----------------------------------------------------------------------------------------------- | ----------------------------------------------- | ------------------------------------ |
| **Support ticket** — [Log a ticket](https://vyntaintegrate.com/helpdesk)                        | General questions, setup help, feature requests | Within 24 hours                      |
| **In-app chat** — click the help icon                                                           | Quick questions while using the app             | Within 2 hours during business hours |
| **Bug reports** — [Log a ticket](https://vyntaintegrate.com/helpdesk) with "Bug" in the subject | Issues that need immediate attention            | Within 12 hours                      |

## Before You Contact Support

To help us resolve your issue faster:

<Checklist>
  * [ ] Checked the [FAQ](/help/faq) for your issue
  * [ ] Checked the [Troubleshooting](/help/troubleshooting) guide
  * [ ] Tried refreshing the page or restarting the app
  * [ ] Noted the exact error message (if any)
  * [ ] Identified the steps to reproduce the issue
</Checklist>

## What to Include in Your Message

For the fastest resolution, include:

1. **Your account email** — so we can look up your account
2. **What you were trying to do** — the goal, not just the error
3. **What happened instead** — the error or unexpected behaviour
4. **Steps to reproduce** — so we can see the same issue
5. **Screenshots or screen recordings** — a picture is worth a thousand words
6. **Device and browser** — e.g., "iPhone 14, Safari" or "Windows 11, Chrome"

## Response Time SLAs

| Plan             | Response time                     |
| ---------------- | --------------------------------- |
| **Free trial**   | Within 48 hours                   |
| **Starter**      | Within 24 hours                   |
| **Professional** | Within 12 hours                   |
| **Enterprise**   | Within 4 hours (priority support) |

## Feature Requests

Have an idea for how to improve Vynta? We love hearing from users:

1. [Log a support ticket](https://vyntaintegrate.com/helpdesk) with "Feature Request" in the subject
2. Describe the problem you're trying to solve
3. Explain how you'd like it to work
4. We review every request and prioritise based on user impact

## Enterprise Support

Enterprise customers get:

* Priority response times (within 4 hours)
* Dedicated account manager
* Phone support during business hours
* Custom onboarding and training

Contact [info@vyntaintegrate.com](mailto:info@vyntaintegrate.com) for enterprise enquiries.

## FAQ

<AccordionGroup>
  <Accordion title="What are your support hours?">
    Email and chat support is available Monday to Friday, 08:00 to 18:00 SAST. Enterprise customers have extended hours.
  </Accordion>

  <Accordion title="Do you offer phone support?">
    Phone support is available for Enterprise plans. Other plans can reach us by email and in-app chat.
  </Accordion>

  <Accordion title="Is there a community forum?">
    Not yet, but we're building one. In the meantime, [log a support ticket](https://vyntaintegrate.com/helpdesk) for help.
  </Accordion>
</AccordionGroup>