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Our support team is here to help you get the most out of Vynta Integrate. Whether you’re stuck on a feature, need help with setup, or found a bug, we’re a message away.

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How to Contact Us

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Before You Contact Support

To help us resolve your issue faster:

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What to Include in Your Message

For the fastest resolution, include:
  1. Your account email — so we can look up your account
  2. What you were trying to do — the goal, not just the error
  3. What happened instead — the error or unexpected behaviour
  4. Steps to reproduce — so we can see the same issue
  5. Screenshots or screen recordings — a picture is worth a thousand words
  6. Device and browser — e.g., “iPhone 14, Safari” or “Windows 11, Chrome”

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Response Time SLAs

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Feature Requests

Have an idea for how to improve Vynta? We love hearing from users:
  1. Log a support ticket with “Feature Request” in the subject
  2. Describe the problem you’re trying to solve
  3. Explain how you’d like it to work
  4. We review every request and prioritise based on user impact

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Enterprise Support

Enterprise customers get:
  • Priority response times (within 4 hours)
  • Dedicated account manager
  • Phone support during business hours
  • Custom onboarding and training
Contact info@vyntaintegrate.com for enterprise enquiries.

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FAQ

Email and chat support is available Monday to Friday, 08:00 to 18:00 SAST. Enterprise customers have extended hours.
Phone support is available for Enterprise plans. Other plans can reach us by email and in-app chat.
Not yet, but we’re building one. In the meantime, log a support ticket for help.