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Most Vynta issues have simple fixes. Here are the most common problems and how to resolve them.

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Team and Invitations

  1. Check the spam/junk folder
  2. Go to Settings > Team > Pending Invitations
  3. Click Resend
  4. If the email is wrong, revoke the invitation and create a new one with the correct email
  • Make sure they’re using the email the invitation was sent to
  • Check if the invitation has expired (invitations expire after 7 days)
  • Resend the invitation from Settings > Team
  • If they forgot their password, use the “Forgot password” link on the login page
Check their role. Technicians have limited access by design. If they need more access, change their role in Settings > Team.

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Work Orders

  • Make sure all required fields are filled in (customer, job type)
  • Check if you have an active internet connection
  • Try refreshing the page and entering the details again
  • Check if the technician is active (not deactivated)
  • Check if the scheduled date falls during their time off
  • Make sure you have Dispatcher or Admin role
  • Technicians can only change status to In Progress, Completed, or No Access
  • Admins and Dispatchers can change to any status
  • Check your role and try again

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Customer Portal

  1. Make sure portal access is enabled for their customer record
  2. Check if they used the correct email address
  3. Resend the invitation from the customer record
  4. If they forgot their password, use the “Forgot password” link on the portal login page
  • Verify portal access is enabled
  • Check that the work orders are linked to their customer record
  • Ask them to log out and log back in
  • Check Settings > Portal for branding settings
  • Clear the browser cache
  • Try a different browser

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Mobile App

  • Check if GPS permissions are enabled for the browser/app
  • Make sure you have an internet connection
  • Try refreshing the page
  • Check if microphone permissions are granted
  • Try speaking more slowly and clearly
  • Switch to a quieter environment if possible
  • Check your internet connection
  • Make sure the photo is under 10MB
  • Try taking the photo again

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Inventory and Assets

  • Run a stock count to verify actual quantities
  • Check for unrecorded parts usage on completed jobs
  • Review recent stock transfers
  • Make sure the part exists in your inventory catalogue
  • Check if the part is in stock at the technician’s van
  • Verify the work order is not already completed
  • Check if the asset is marked as active
  • Verify the asset is assigned to the correct location
  • Try refreshing the page

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AI Features

  • The AI improves over time as it learns your data
  • Make sure job descriptions are detailed enough for context
  • Try providing more specific input
  • Speak more slowly and clearly
  • Avoid background noise
  • Review and edit the transcription before saving
  • Check Settings > AI to ensure features are enabled
  • Verify your plan includes AI features
  • Contact support if the issue persists

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Health and Safety

  • Check file format (PDF, JPG, PNG accepted)
  • Make sure file size is under 10MB
  • Try uploading again
  • Complete all mandatory fields
  • Check your internet connection
  • Try refreshing the page and re-entering
  • Fill in all required fields
  • Check file attachments are under 10MB each
  • Verify you have an internet connection

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Still Stuck?

If none of these fixes work:
  1. Check the FAQ for your specific issue
  2. Log a support ticket
  3. Include your account email, a description of the issue, and any error messages

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FAQ

Log a support ticket with a description of the issue, steps to reproduce, and any screenshots. Our team responds within 24 hours.
Yes. Check status.vyntaintegrate.com for current system status and planned maintenance windows.