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Assigning the right technician to the right job is the core of field service dispatch. Vynta makes this easy by showing availability, skills, and location at the point of assignment.

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How to Assign a Job

1

Open the work order

From the Jobs list, schedule board, or dispatch board.
2

Click Assign

The assignment panel opens showing available technicians.
3

Choose a technician

Vynta shows each technician’s availability for the scheduled date, their relevant skills, and their current workload.
4

Confirm

The technician receives a notification with the job details.

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What Vynta Shows During Assignment

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Reassigning a Job

If a technician is sick or unavailable:
  1. Open the work order
  2. Click Reassign
  3. Select a different technician
  4. The original technician is notified, and the new technician receives the assignment
The reassignment is logged in the job history.

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Batch Assignment

For high-volume operations, assign multiple jobs at once:
  1. Go to the Dispatch Board
  2. Select multiple unassigned jobs
  3. Click Assign and choose a technician
  4. Vynta assigns all selected jobs

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What Happens After Assignment

Once assigned:
  • The technician receives a push notification
  • The job appears on their mobile app
  • The schedule board updates to show the assignment
  • The customer portal shows the technician’s name (if portal access is enabled)

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FAQ

Not directly. If a technician can’t do the job, they should contact their dispatcher to be reassigned.
Vynta warns you about the conflict but allows you to proceed. The technician will see the job even if they have other commitments.
Yes. If multiple technicians are assigned to the same work order, they can see each other’s names.