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The Dispatch Board is your same-day command centre. It shows which technicians are available, which jobs need assigning, and what’s happening in the field right now.

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What the Dispatch Board Shows

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Assigning Jobs

1

See unassigned jobs

The left panel lists all jobs without an assigned technician.
2

Check availability

The right panel shows which technicians are free. Green means available, orange means partially booked.
3

Drag to assign

Drag a job from the unassigned list onto a technician’s name. Or click a job and select a technician from the dropdown.

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Real-Time Status

The Dispatch Board updates in real time:
  • Technician clocks in — their status changes to “On shift”
  • Job started — the job moves from “Scheduled” to “In progress”
  • Job completed — the job moves to “Completed” and the technician becomes available

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Emergency Jobs

For urgent or emergency jobs:
  1. Create the job with Emergency priority
  2. It appears at the top of the unassigned list with a red indicator
  3. The nearest available technician is highlighted
  4. Assign and dispatch immediately

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What Dispatchers Can Do

  • Assign and reassign jobs
  • Monitor technician status
  • View job details
  • Contact technicians through the app
  • Manage customer portal access
They cannot:
  • Change settings or billing
  • Access financial reports

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FAQ

The Dispatch Board shows a warning. You can reschedule the job, assign it to a technician who’s already booked (with a conflict warning), or bring in on-call staff.
If GPS tracking is enabled, you can see each technician’s current location on the map view.
The Dispatch Board is optimised for desktop. For mobile dispatch, use the schedule board.