Understanding Work Order Statuses in Vynta Integrate

Every work order moves through a series of statuses as it progresses. Understanding these statuses helps you track where every job stands.

Status Lifecycle

Scheduled → Assigned → In Progress → Completed → Invoiced

Not every job follows this exact path. Some are cancelled, some are rescheduled, and some are marked as no-access.

All Statuses

Status	Who sets it	What it means	Customer visible?
Scheduled	Admin/Dispatcher	Job created, date set, no technician assigned yet	Yes
Assigned	Admin/Dispatcher	Technician assigned, waiting for them to start	Yes
In Progress	Technician	Technician has started work (clocked in)	Yes
On Hold	Admin/Dispatcher	Job paused — waiting for parts, customer decision, etc.	Yes
Completed	Technician	Work finished, notes and parts recorded, signature captured	Yes
Invoiced	System/Admin	Invoice generated and sent to customer	Yes
Cancelled	Admin	Job cancelled — removed from schedule	Yes
Rescheduled	Admin/Dispatcher	Job moved to a new date	Yes
No Access	Technician	Technician couldn’t access the site (locked gate, nobody home, etc.)	Yes

Who Can Change Statuses

Role	Can change to
Owner/Admin	Any status
Dispatcher	Scheduled, Assigned, On Hold, Cancelled, Rescheduled
Technician	In Progress, Completed, No Access

Status Transitions

Some transitions are automatic:

Assigned → In Progress: When the technician clocks in and opens the job
Completed → Invoiced: When an invoice is generated from the work order
Scheduled → Assigned: When you drag the job onto a technician on the schedule board

What the Customer Sees

Customers with portal access see the status in plain language:

Status	Customer sees
Scheduled	”Your job is scheduled for [date]“
Assigned	”[Technician name] is assigned to your job”
In Progress	”[Technician name] is on-site”
Completed	”Job completed — view details”
Invoiced	”Invoice ready — view and pay”

FAQ

Can a customer see internal notes?

No. Internal notes are only visible to your team. Only completion notes and photos are shared with the customer.

What if a job gets stuck in a status?

An admin can manually change the status. If a technician forgot to mark a job as complete, the admin can do it from the work order.

Can I create custom statuses?

Not yet. The built-in statuses cover the standard workflow. For custom workflows, contact support.

Work Orders

Scheduling & Dispatch

Customer Portal

Team Management

Inventory & Assets

Time & Attendance

Health & Safety

Reports & Analytics

AI Features

Settings

Understanding Work Order Statuses in Vynta Integrate

Status Lifecycle

All Statuses

Who Can Change Statuses

Status Transitions

What the Customer Sees

FAQ

​Status Lifecycle

​All Statuses

​Who Can Change Statuses

​Status Transitions

​What the Customer Sees

​FAQ

Status Lifecycle

All Statuses

Who Can Change Statuses

Status Transitions

What the Customer Sees

FAQ